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Questions about Collision Repairs? We Have Answers.

Q. What do I do after an auto accident?

A. The first step after having an accident you should contact your insurance agency and file a claim. Once a claim has been filed and a claim number has been given to you, either the insurance adjuster will come out to look at your vehicle or recommend you getting an estimate from a body shop. Then you should choose a qualified body shop facility of your choice.

Q. What’s a claim number and how do I get one?

A. When you call to report the accident to your insurance company, they will issue you a claim number at that time. We will need that claim number in order to obtain the insurance estimate or for additional damages if necessary.

Q. Does Guillory Collision warranty the repairs services they perform?

A. Yes. We guarantee to repair free of charge any defects of workmanship of repairs stated on the repair invoice. Warranty that our facility provides also covers such things as painting-related priming and paint work. Ask our service tech for more information on what or what not is included in the paint and body repair guarantee or limited lifetime warranty. Oem, non-original or after market parts are subject to guarantee of that supplier.

Q. Can I choose any collision repair shop?

A. Yes, by Louisiana State Law, you can choose the repair shop of your choice to fix and repair your vehicle.

Q. Who will pay for the tow bill?

A. Once your vehicle has been towed to our shop, we will pay the towing company direct which in turn will be reimbursed by your insurance company to us.

Q. What if my insurance company's estimate is less than the vehicle repairs I need?

A. We work with many insurance companies daily, we will contact your insurance company for additional damages found on your vehicle. (this is called supplemental damages)

Q. Are you open on weekends?

A. No, our office hours are Monday - Friday, 8:00am - 5:00pm. Please call 225-622-4144.

Q. How can I pay?

A. We accept payment by insurance check, personal checks or cash. We do not accept debit or credit cards for payment at this time.

Q. Do I have to use an auto repair shop that my insurance company recommends?

A. No, we will work with any insurance company to insure your vehicle repairs.

Q. What if I need a rental car?

A. Check your insurance policy to make sure you have rental coverage and limits on your policy. We can assist with rental car needs. All you will need is your claim number.

Q. When will my parts be ordered?

A. All parts are ordered prior to your scheduled repair date. If your vehicle is found unsafe to drive, we will order parts as soon as possible. Ordering parts in advance will provide a faster turn around time.

Q. What is a betterment charge?

A. Parts that wear out and need replacement with time and use (such as tires, batteries, suspension parts and faded paint) are subject to betterment charges when they are replaced during the repair process. These charges are determined by your insurance company and based on actual miles of your vehicle.

Q. What is a deductible?

A. This is the amount that you are responsible for determined by your insurance policy. When your claim is paid, your insurance will withhold the deductible amount from your final payment. Your deductible amount is due when your vehicle is completed.

Q. How long will my vehicle repairs take?

A. You will be notified by phone when your vehicle is ready to be picked up. Feel free to call us during the repair process if you have any questions or concerns.

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Repair Process

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